Nest Hello vs. Ring Pro: Which is the Best Video Doorbell for 2020?
After a month of testing, I determined Ring Pro is the best video doorbell for most people because it reliably records motion and delivers the best calling experience. Nest Hello has a better-looking design and a 24/7 recording option, but it falls short on many promises.
I’ll explain how I reached my conclusion by comparing and contrasting two video doorbells (Nest Hello vs. Ring Pro) while evaluating six categories: setup, reliability, app/smarts, hardware, video quality, and price.
- Setup: You only need average WiFi.
- Reliability: You won’t miss a person at your door or get false alerts.
- App & Smarts: It's highly compatible with smart products and has desktop apps.
- Hardware: It comes with four faceplates, but it's not made of nice materials.
- Price: Ring Pro is $250. Cloud is $30/year
Best for you if...
You want the best motion recording and video chatting. Ring Pro records any person who comes close to your door without false alerts.
- Setup: Your WiFi needs to be world-class.
- Reliability: It’s the only doorbell with 24/7 recording; you won’t miss anything.
- App & Smarts: The app works well with Google Home and other Nest products.
- Hardware: It looks and feels excellent, but it won’t work in extreme cold (below 14°F).
- Price: Nest Hello is $230. Cloud is $50/year.
Best for you if...
You need 24/7 surveillance and are cool with paying $50/year for the service. Sadly, you need great WiFi, notifications are delayed, the timeline is clunky, and face detection is lame.
Things To Note
- Video doorbells are a substantial upgrade over traditional counterparts, which is why they receive so many solid reviews. But they aren’t perfect pieces of technology. The recordings are choppy, inconsistent, and not always accurate. They missed events frequently or had laggy video.
- Nest Hello and Ring Pro both require doorbell wires from your previous doorbell. I didn’t have a traditional doorbell before, so I bought an adapter from Amazon that allows you to plug your doorbell into a standard outlet. It’s not a bad option if you can feed the plug into your house or have an outside power outlet.
- Voice chatting via a doorbell is a gimmick, but motion detection is great for alerting you when deliveries arrive or when someone’s at the door. It may also help to ward off intruders who could be deterred by the presence of a camera.
- Consider why you want a video doorbell before you buy one because each one has its unique benefits. What’s important to you?
- Confirm packages are delivered while you’re away.
- Catch burglars in action.
- See when your children arrive home from school.
- Keep an eye out for sketchy activity.
- These video doorbells have theft protection. The company will replace your doorbell for free if it’s stolen.
- Strong WiFi upload speeds and range are essential for these to be a worthy investment. You’ll need at least 5 Mbps upload speeds. (Check out my post on mesh routers). I have great coverage with my mesh system and have 110 Mbps download and 12 Mbps upload speeds and still had issues sometimes.
- Video doorbells are not worthwhile for people with outdoor security cameras. Chatting with people at your door via video is a gimmick. Why wouldn’t you just go to the door? And if you’re not home, some visitors aren’t going to know how to use it or what it is. They may be hesitant to use it.
- While video doorbells can help you monitor your home, they are not a substitute for a professionally monitored security system.
- None of these provide two-way video; only the person with the app gets the video.
- I looked at Skybell HD and Ring 2, but I didn’t include them in this post because they’re not worth your time. If you’re interested, I compared them here.
- It’s similar to Nest’s setup because you need to install the “Pro Power Kit” on the transformer side. All instructions are shown in one walkthrough video inside the app, although I prefer Nest’s step-by-step interactive walkthrough which stops after each step.
- It’s waterproof and works in extreme temperatures from –5°F to 120°F.
- It works on the 2.4GHz and 5.0GHz channels and has the best WiFi range based on my testing. It requires the same 2 Mbps upload speeds as Nest but outperforms it from the same locations.
- You can set up “zones” where you want to receive alerts and turn on person alerts with its “Human Detection.” Ring Pro was far and away the best with motion tracking. It caught everyone who arrived five seconds before they got to the door. You won’t miss anything.
- While Ring Pro doesn’t offer face detection, like Nest, I found it easier to manage the clips and be more reliable than Nest because there’s no wasted footage. All of the clips were the perfect length.
- There are no false alerts even if you’re in a high-traffic location.
- Calls weren’t always perfect, but it consistently outperformed the other three doorbells in quality and reliability.
App & Smarts (B+):
- All Ring cameras use the same app.
- I didn’t like that there weren’t thumbnails for the clips (just plain text). Ring fixed this in January with an update. You can now scrub through a timeline or view the clips individually, like you could previously.
- HomeKit compatibility is in the works for Ring Pro. It’s the only doorbell that has a shot at getting HomeKit support.
- If your Ring loses power or connection, there’s no alert and the app doesn’t tell you when it happens.
- Ring has a cool community with a “Neighbors Feed” that keeps you posted on noteworthy things that other Ring users have reported in your neighborhood. It’s a neat idea, but useless in a tiny town like mine where few people have video doorbells.
- It has a web interface and desktop apps.
- Ring works with Kevo Smart Lock, Lockitron, Kisi, ADT Pulse, LockState, Smartlink, WeMo smart switches, and Wink smart hubs. You can do cool integrations with IFTTT, too.
- Ring’s chime from the outside is obnoxious. It needs to be turned way down.
- Ring Pro isn’t made of nice materials, and it’s not well-built, but it’s much slimmer (4.5″ x 1.85″ x 0.8″) than Ring 2 and looks decent hanging. Because of its slender frame, you’ll have no issue getting it to fit on a thin trim.
- It comes with four different cheesy faceplates (silver, light gray, dark gray and white). I’d prefer they make a permanent solution with better materials.
- At night, there’s a subtle but noticeable light ring, so that you can see the button.
Video Quality (B):
- Ring Pro has a 160-degree horizontal and 100-degree vertical field of view.
- It records in 1080p and looks clear during the day. You get a great bang for your buck based on the bandwidth used compared to video quality.
- Ring Pro is listed at $250, but it’s regularly on sale on Amazon for $200. I got mine on Prime Day for $150. Look for the same sweet deal this holiday season.
- To save your recordings, you’ll need the Ring Protect plan for $3/month or $30/year. Without Ring Protect, Ring will only be good for live look-ins and calls because you’ll need to take immediate action on any call or event at your door.
- You’ll need a wired connection, and you’ll need to install the included “Chime Connector” accessory for better power management. This can be a hassle.
- There’s a micro-USB port on the back that can power it. While it’s not supposed to be used this way, I tested it, and it worked perfectly.
- It can work on either the 2.4GHz or the 5GHz band. Nest will automatically pick the best one, which helps things run smoothly.
- The app has an interactive guide with a “next” button after you complete each step. It’s awesome!
- Nest recommends that you have upload speeds of at least 2 Mbps, but in my experience, you’ll need more than that. I was consistently getting 8–11 Mbps upload speeds from the front and the backdoor locations with the “medium quality” recording setting, but I’d still get choppy live video when chatting and had difficulty scrubbing through the timeline. I can’t imagine what it’d look like with only 2 Mbps upload speeds.
- There’s a major issue with recording 24/7. If you want the best video quality, you’ll need to use 300GB of bandwidth per month. You can go with the medium-quality (which seems good enough) for 120GB of data or low-quality for 30GB. For a bandwidth reference, I’m on the internet for 14 hours per day with lots of streaming and my household consumes around 500GB per month. Keep this in mind if you have spotty internet or data caps.
- It only works between 14°F and 104°F temperatures. That should be fine for most climates, but it’s bad news if you’re living in the northern U.S. during a cold front.
- This is the only video doorbell with a 24/7 recording option. If security is a top priority, Nest is your best bet.
- Unlike the others, Nest doesn’t alert you to an event until it’s over.
- This is not the doorbell for you if you rely on it for calls with people via the app. Why? Once someone hits the button on the doorbell, it takes at least 10 seconds (in my experience) for the notification to appear, and sometimes closer to 20 seconds.
- You won’t miss events. In that respect, Nest is reliable, but calls always went smoother on the Ring devices than Nest.
App & Smarts (A):
- The app is well-done with two ways to see your recordings. You can scrub through the timeline or see thumbnails of events. It’s the same app used for other Nest products and everything, including the Nest x Yale lock, is integrated well.
- In the app, Nest gives you two viewing options (horizontal or vertical) when chatting. The vertical orientation makes sense because that’s how we hold our phones and a wide angle isn’t necessary to capture a person’s body, but Nest is the only to offer this.
- In addition to the app, there’s a web interface.
- Pre-recorded responses are a great idea, but it falls short because there are only three options. For example, when someone rings the doorbell, you can tap a button from the notification screen, and a robot voice tells the person “You can leave it,” “We’ll be right there,” or “No one can come to the door.” Ideally, you could create your own preset responses with your voice, but it’s a neat feature as it is.
- It can detect people’s faces and it tries to learn familiar people, but it only works with a Nest Aware subscription and isn’t yet finely tuned.
- Nest’s face recognition isn’t on the same level as Apple’s Face ID. Nest’s hardware and software combination isn’t great, but I’d be willing to pay more for something that was.
- Nest’s face recognition has recognized my shoes, a leaf, and fingers as someone’s face. I repeatedly taught it my girlfriend’s face because it wasn’t smart enough to learn hairstyles or glasses on previously seen people. It was brilliant when it worked properly. But too often it would see a face for the 100th time and still say “Unfamiliar face at the door.” This is after adding 100 variations of the same person to the library.
- You can choose to get notifications only when people arrive, rather than be notified of any motion. But you can’t turn off notifications for certain people; it’s all or nothing. For example, I don’t care when my roommate arrives; but I’d care to see when my kids got home.
- You can set zones where you want the motion to be recorded or not recorded.
- It works in the same app as the Nest x Yale lock. I could see potential integration like auto-unlock for certain people once they get the kinks figured out on their face detection.
- It doesn’t work with IFTTT. That could be a significant improvement and will probably come in the future.
- Four or five times there was a person in the event history, but I never got a notification. I missed some calls too.
- With the familiar face alerts, you can have the announce the person’s name over any of your Google Home products, instead of using a traditional chime. This has significant potential if they can figure out who’s at the door correctly.
- Event detection can be set off with sound or physical movement.
- Nest sends alerts when your packages are placed in the field of view and stay stationary for five minutes. You need a Nest Aware subscription and the package must be at least 8″ x 10″ x 1″.
- Like most of Nest’s lineup, it’s extremely well-crafted. It’s not made of cheap materials like the others. It has a polycarbonate finish with a glass front. It’s sleek!
- It’s thin and doesn’t stick out far (1.7 in x 4.6 in x 1.0 in).
- This is the smart doorbell that resembles the look of a traditional doorbell the most. It has a light up ring and most non-tech people should be able to figure it out.
- Nest has the best mic and the best speakers of all of the doorbells.
Video Quality (A):
- Unlike the others, it records with a 4:3 aspect ratio, instead of 16:9. This makes more sense because you can see a person from head to toe. You can see the face of your mailman and the package that he drops off.
- The daytime picture quality could potentially be the best of all those tested, but due to bandwidth limitations, you’ll probably be on the medium quality setting. That’s good enough, but not as good as the others.
- The night vision doesn’t offer color, but you can see what’s going on.
- Nest Hello is listed at $230 with occasional promotions for $200.
- If you want better surveillance than a single photo snapshot of motion in front of your door, you’ll need Nest Aware. These snapshots rarely capture the person’s face, aren’t enough to tell what’s going on, only available for viewing for three hours. Bottom line: Nest Hello is useless without a Nest Aware subscription.
- Nest Aware is $5/month or $50/year for five days of cloud storage. It’s the most expensive cloud subscription. I wouldn’t mind the price if they provided flawless timeline scrubbing, but that’s never been the case for me.
- You can get a Nest Aware subscription for $100/year if you want 10 days of storage, but you shouldn’t need that.